Senior Customer Success Strategist

Kong is seeking a Staff Customer Success Manager to set the standard for excellence in our CS organization. You will drive adoption, expansion, and risk mitigation through strategic post-sales processes and executive-minded communication.

You will map complex organizations, leverage partner ecosystems, and use tools like Tableau, SFDC, Clari, and Hex to monitor health and derive actionable insights. This role emphasizes value realization and renewals across diverse teams.

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