Company: Nationwide Building Society
Location: Dunfermline
Job Description:
Nationwide Building Society is seeking a Senior Operations Manager in Fraud Operations to help safeguard customers and tackle economic crime. You will lead a large, high-performing customer operations function across telephony, digital channels, chat and alert management, ensuring service levels and quality while driving efficiency.
You will shape the future of fraud operations through transformation initiatives, automation, AI and data-driven improvements, partnering with senior leadership to
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Posted: October 11th, 2026