IT Service Delivery Manager

IT Service Delivery Manager / DV Clearable / 5 days a week on-site

Location: London

We’re looking for an experienced IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services. This role suits someone proactive, detail-driven and determined to root-cause issues before they impact customers.

You’ll work closely with Product Owners and Product Managers to align IT service delivery with product roadmaps and business objectives.

What you’ll be doing

• Owning the delivery of IT products and services to agreed SLAs and product requirements
• Collaborating with Product Owners and Product Managers to translate product needs into effective service delivery
• Coordinating delivery teams to ensure efficient, high-quality outcomes
• Monitoring service performance, identifying trends and driving improvements
• Proactively identifying risks and resolving issues before they escalated
• Working with product operations teams to ensure seamless service delivery
• Reporting on service performance, availability and customer satisfaction

What we’re looking for

Must-have:

• Demonstrable experience as an IT Service Delivery Manager
• Strong IT service management background (e.g. ITIL)
• Experience working closely with product-led teams
• Proven ability to diagnose issues, identify root causes and implement preventative solutions
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capability

Accountabilities

• Consistent delivery of services in line with SLAs and product goals
• High levels of customer satisfaction
• Effective collaboration with Product Owners and Product Managers

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