Company: Lane Clark & Peacock LLP.
Location: City of Edinburgh
Job Description:
Lane Clark & Peacock LLP is seeking a Senior Service Desk Analyst in Edinburgh with hybrid working options. The role sits at the crossroads of traditional service desk operations and the future’s promise of AI and automation, driving improvements while maintaining a human touch.
You will influence knowledge content, support processes, and champion automation to reduce repetitive tasks. You will engage with users, escalate when needed, and coach colleagues to ensure excellent service delivery.
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Posted: October 11th, 2026