Service Desk Lead: 1st Line IT Engineer

Vorboss is seeking a dedicated 1st Line Support Engineer to join our Salisbury client site, delivering proactive service desk support within our operational framework.

You will lead the Salisbury team, manage incident queues, coordinate with SDM and stakeholders, and ensure SLAs are met while expanding compliance and KPI reporting. This role requires 2 years MSP experience, macOS and Google Workspace expertise, and strong communication and leadership skills, with a focus on quality service.

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