Hybrid Service Desk Analyst — 2nd Line IT Support (O365)

Vincere is seeking a Service Desk Analyst to join our IT team in Kingston upon Thames on a 3-month contract. The role covers 1st and 2nd line support, handling high-volume incidents, and delivering a professional service to internal users.

You will troubleshoot hardware, software and Office 365 issues, log and manage tickets, and escalate complex cases as needed in a fast-paced environment. Hybrid onsite work is available.

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