Service Desk Analyst (1st & 2nd Line) — Golden Hello Bonus

Cardinal Newman College invites applications for a Service Desk Analyst to provide first and second-line IT support across the college and Lancaster University School of Mathematics. The role involves ownership of incidents from initial contact to resolution, with remote support preferred where possible and in-person help in teaching spaces.

The Successful Candidate should have experience with end-user technology, Microsoft technologies, endpoint management and ITSM processes, with a commitment

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