Service Desk Specialist – 1st Line IT Support (Cardiff)

Identify Solutions in Cardiff is seeking a Service Desk Analyst for a fully onsite, 8 week contract. The role is 9:00am–5:00pm, Monday to Friday, at £180 per day (umbrella).

You will provide 1st line IT support to users via phone and email, logging and updating tickets, and guiding users through solutions. Ideal candidates will have prior service desk or IT support experience, strong communication, and the ability to build rapport quickly with users of varying technical abilities.

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