Service Desk Analyst – ICT Support (Flexible)

Norfolk and Suffolk NHS Foundation Trust is seeking a Service Desk Analyst (Band 4) to be the first point of contact for Digital Service users. You will handle telephone calls and live chats, manage service requests, and contribute to knowledge and configuration management.

The role requires CompTIA ITF+ and A+ qualifications, with experience in Windows environments and ICT hardware support. Normal duties include supporting NHS digital services, with a 37.5-hour week and flexibility for on-site

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