Senior Account Executive (London)

Overview

As Senior Account Executive, you will own revenue growth and retention for a portfolio of 150+ gallery partners, coordinating cross-product solutions across Artsy and Artnet. You will navigate complex negotiations, upsell, and expansion opportunities while maintaining strong partner relationships and data hygiene in Salesforce. You’ll work closely with cross-functional teams to ensure a seamless partner experience and contribute to a collaborative, high-performing culture. This role offers the chance to shape how galleries derive value from multi-product offerings and to operate at scale in a dynamic, tech-enabled environment.

Pay / Benefits

• competitive salary and equity
• flexible time off
• comprehensive healthcare and benefits
• professional development and mentoring
• open feedback culture
• Arts ecosystem and events participation

Responsibilities

• Own retention and revenue growth for a portfolio of 150+ gallery partners, managing renewals, upsells, and expansions to hit quarterly targets
• Sell bundles and multi-product solutions across Artsy and Artnet, including new products as they launch
• Develop deep understanding of each gallery’s business and use consultative discovery to tailor solutions
• Lead complex commercial negotiations, handling pricing objections and renewals while protecting revenue goals
• Identify and mitigate revenue risk by seeking growth opportunities elsewhere in the portfolio
• Strategically segment and prioritize accounts based on potential and needs
• Manage high volume of client requests and deliverables, including ad placements, with strong organization
• Maintain accurate pipeline activity and revenue forecasts in Salesforce with high data hygiene
• Leverage Looker, AI, and automation to boost efficiency and enable personalized client interactions
• Plan ahead several quarters to anticipate renewal challenges and risks, developing proactive strategies
• Build cross-functional relationships to ensure seamless delivery of products and an excellent partner experience
• Share best practices and lessons learned to support peers and foster a collaborative team culture

Key requirements

• Business fluency in English & French; ability to lead commercial conversations in both languages
• 5+ years in B2B account management or sales with a track record of retention, renewal, and expansion
• Commercially minded owner of a portfolio with proactive revenue management
• Confident, consultative negotiator who can address objections while preserving client relationships
• Highly organized and detail-oriented with capacity to manage a large portfolio and time-sensitive deliverables
• Experience in Salesforce or a comparable CRM with focus on data hygiene and forecasting
• Proficient with AI and automation tools to boost productivity without sacrificing personalized engagement
• Experience selling multiple products or solutions to existing customers with cross-selling potential
• Strategic, data-driven mindset for prioritizing opportunities and resource allocation
• Comfortable engaging with senior clients, challenging assumptions when needed, and building trust
• Collaborative, ego-free team player who shares knowledge and supports peers
• Based in London with ability to work from the office at least three days per week

• collaborative mindset
• strong negotiation and communication
• proactive and data-driven decision making
• Salesforce
• Looker
• AI and automation tools

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