Relationship Manager – DC Pensions (Workplace Savings)

Overview

In this role you will manage and deepen relationships with Marsh Workplace Savings clients across the UK, acting as a single point of contact and voice for the Marsh DC business. You will drive proactive engagement, governance support, and delivery excellence to secure client satisfaction and retention. The role supports growth activities through pitches and client meetings, with hybrid and travel requirements. You will work with a high-performing team to share best practices and shape client solutions.

Pay / Benefits

• professional development opportunities
• interesting work and supportive leaders
• inclusive culture
• career opportunities
• benefits and rewards to enhance well-being
• hybrid work flexibility

Responsibilities

• Manage and deepen relationships with a portfolio of Marsh Workplace Savings clients, serving as the first point of contact for queries and escalations
• Provide governance and oversight support for clients’ UK DC pension arrangements with internal and insurer partners
• Proactively drive client engagement, service delivery, and retention to ensure a strong client experience
• Support growth activities, including participating in pitches/new business opportunities and traveling to meet clients across the UK
• Collaborate within a high-performing Relationship Management team to share best practices and contribute to the growth of the function

Key requirements

• Experience in relationship management, account management, or pensions consulting (or closely related client-facing role)
• Significant knowledge of UK Defined Contribution pensions and the workplace pensions landscape
• End-to-end client relationship management experience, including handling queries and stakeholder management
• Willingness and ability to travel to client sites across the UK

• Strong communication and interpersonal skills
• Proactive problem-solving and issue resolution
• Stakeholder management and collaboration
• Knowledge of UK DC pensions and workplace pensions landscape
• Governance and oversight activities for workplace pension schemes
• Experience with client presentations and pitches

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