Parts Sales Executive

Overview

In this role you will advise trade and retail customers on genuine Volkswagen Group parts and drive sales for JCT600 TPS. You’ll handle inquiries by phone and email, nurture relationships to maximise repeat business, and proactively pursue new opportunities while delivering high-quality service. You will work closely with cross-functional teams to support the parts operation and contribute to growth. This is a customer-focused, result-oriented position at a well-established automotive group.

Pay / Benefits

• Competitive salary + bonus
• 34 days holiday incl. bank holidays (36 days at 5 years, 38 days at 10 years)
• Enhanced maternity and paternity leave
• Life assurance and pension
• Brand partner training and leadership development
• Cycle-to-work and gym discounts

Responsibilities

• Provide advice and recommendations to trade and retail customers on genuine Volkswagen Group parts
• Respond promptly to customer inquiries over the phone and by email
• Build and maintain strong relationships with existing customers to maximise repeat sales
• Identify new business opportunities and actively pursue sales leads
• Ensure a high level of customer satisfaction through accurate, timely, and professional service

Key requirements

• Proven experience in sales or retail
• Excellent communication and interpersonal skills, with a customer-focused approach
• Strong organisational skills and the ability to manage multiple customer orders
• Ability to work independently as well as part of a team
• Proficient in using computer systems
• A full, clean UK driving licence is preferable

• customer-focused
• strong communication
• relationship-building
• teamwork
• self-motivation
• computer systems proficiency

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