Service Manager

Overview

In this role you enable a seamless, relationship-led client journey for mid-corporate banking clients. You partner with Relationship Directors and product teams to tailor solutions, oversee onboarding and activation, and coordinate end-to-end service delivery across operations, KYC, and legal. You’ll build strong client relationships, manage escalations, and support migration to Investec platforms, contributing to a distinctive, client-centric banking proposition. This is an opportunity to shape growth in Investec’s UK mid-corporate offering within a collaborative, agile culture.

Pay / Benefits

• wellbeing benefits
• 4 days in the office with one remote day
• wellbeing and balance support
• inclusive culture
• development opportunities

Responsibilities

• Partner with Relationship Directors and Product teams to present and deliver the client service proposition
• Understand client operational banking needs and contribute to tailored solutions
• Create onboarding, activation and migration plans for client transitions
• Coordinate end-to-end onboarding with Operations, KYC, Product and Legal
• Lead client welcome calls and maintain proactive implementation communication
• Support migration of transaction banking accounts and payment data to Investec platforms
• Manage service-related queries and complex escalations to resolution
• Conduct service reviews and coordinate account closures or transitions as needed

Key requirements

• Experience in a client service, client relationship or service management role
• Strong understanding of corporate banking clients and corporate banking products
• Ability to navigate banking systems and work across operational teams
• Experience coordinating stakeholders across multiple functions to deliver positive client outcomes
• Strong communication skills with credibility and trust with clients and colleagues
• Excellent organisational, prioritisation and problem-solving skills
• Strong analytical thinking and ability to manage complex situations
• Learning agility, curiosity and interest in technology such as AI and CRM tools

• curiosity
• integrity
• collaborative mindset
• AI
• CRM tools
• banking systems

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