Disability Home Improvement Service Manager

Overview

In this role, you will lead a multidisciplinary team to improve housing outcomes for disabled and vulnerable residents. You will shape strategy, manage budgets and contracts, and ensure high-quality, customer-focused services that enable independent living. You’ll work closely with cross-functional partners to deliver statutory responsibilities and strong resident outcomes. This is an opportunity to drive impactful, borough-wide improvements in housing support and adaptations.

Responsibilities

• Lead a ~50-person multidisciplinary team and oversee a broad services portfolio (disabled adaptations, private sector home improvement agency services, private sector renewal, handyperson services, empty properties, housing occupational therapy).
• Develop strategy and policy; manage an ~£8m budget; coordinate contract and programme delivery.
• Ensure statutory responsibilities are met while delivering excellent customer outcomes.
• Oversee performance frameworks and stakeholder engagement to drive service quality and outcomes.
• Report to the Head of Housing Inclusion and Support Services and collaborate with cross-departmental partners.

Key requirements

• Significant experience managing customer-focused housing, adaptation, or home improvement services.
• Strong leadership and people management skills; ability to motivate and develop teams.
• Extensive knowledge of disabled adaptations, Disabled Facilities Grants, and private sector home improvement services.
• Experience managing complex budgets, contracts, and performance frameworks.
• Excellent communication, report writing, and stakeholder engagement skills.
• Ability to work strategically while maintaining focus on service delivery and resident outcomes.
• Commitment to equality, inclusion, and outstanding customer service.

• leadership
• stakeholder engagement
• strategic thinking
• budget management
• contract management
• performance management frameworks

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