Site Services Operative

Overview

In this role you support on-site gas distribution and services at AWE, Aldermaston, ensuring safe delivery of BOC products to end users and aiding the On Site Customer Manager. You will handle on-site ordering, delivery receipting in SAP, and coordinate activities with local branches to achieve revenue targets while maintaining customer relationships and safety. You will optimise on-site inventory and respond to customer queries, contributing to service levels and on-site efficiency. This is a hands-on role that blends logistics, safety, and customer support within a global gases business.

Pay / Benefits

• bonus scheme tied to performance
• pension with employer contributions
• 26 days holiday plus extra days via buyable entitlement
• healthcare trust with dependents coverage
• employee assistance programme
• discount shopping portal

Responsibilities

• Process orders and delivery receipting of gas and related products in SAP
• Deliver to point of use across customer portfolio (gas cylinders, cryogenic liquids, equipment, safety products)
• Coordinate site activities with local branches and service teams
• Support revenue and profit targets through customer retention and new business
• Assist in inventory management to prevent run-outs and optimise costs
• Resolve customer queries to ensure timely payments and debt targets
• Maintain strong customer relationships and on-site safety alignment
• Report safety, health, and environmental concerns on site and monitor competitor activity

Key requirements

• Knowledge of BOC products and services across industrial, medical, gases, and safety offerings
• Experience with safe operating procedures in manual handling environments
• Full clean driving licence with appropriate categories
• Experience of processing transactions in SAP
• Excellent customer relationship and communication skills
• GCSE level education required

• customer focus
• clear communication
• problem solving
• SAP transaction processing
• on-site logistics and inventory management
• safety and manual handling procedures

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