General Manager – Vignette Collection Canary Riverside Plaza London

Overview

As General Manager at the 142-room Vignette Riverside Plaza, you drive luxury service and commercial performance while guiding the hotel’s transition to Vignette Collection. You will build and lead a high-calibre Executive Committee, partner closely with owners, and shape the UK experience of the Vignette brand. This role focuses on delivering premium guest care, maximizing occupancy and revenue, and embedding a strong, hospitality-led culture across operations.

Pay / Benefits

• Competitive salary and performance bonus
• Private healthcare and dental cover
• Pension
• Travel benefits with discounted room rates and F&B

Responsibilities

• Lead hotel operations for rooms, F&B outlets, events and leisure facilities including a pool, spa and gym
• Oversee the upgrade and transition to Vignette Collection with minimal guest disruption
• Recruit and develop a top-tier Executive Committee and hotel leadership team
• Deliver high-end luxury service to senior executives, international travellers and discreet guests
• Own and execute the commercial strategy to grow occupancy, rate and revenue across all revenue streams
• Negotiate significant corporate business with bookers and agents and grow meetings/events business
• Embed loyalty programme to drive direct bookings and repeat stays
• Maintain transparent, trusted partnerships with hotel owners and keep them informed on progress and performance
• Represent the hotel within the Canary Wharf business community and the London market
• Help shape the UK experience of Vignette Collection, fostering a prideful team and strong owner relationships

Key requirements

• Proven experience as a luxury General Manager
• Luxury city hotel GM experience in London or comparable gateway city (e.g., New York, Hong Kong)
• Strong understanding of high-end luxury service and ability to drive it through the team
• Experience hosting high-profile guests, senior executives and business travellers
• Strong commercial acumen with a track record of growing occupancy and revenue in a corporate-led market
• Experience negotiating significant corporate business with bookers and agents (meetings & events)
• Experience building a leadership team and leading a hotel through rebrand/refurbishment/repositioning
• Ability to build credible relationships with owners
• Knowledge of the London market is desirable but not essential

• strong leadership and people development
• excellent relationship-building with owners and stakeholders
• commercial pragmatism and strategic thinking
• revenue management
• luxury service standards
• brand transition / repositioning experience

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