Account Management Team Lead

Overview

As Account Management Team Lead, you’ll coach a small team of Account Managers while managing a portfolio of dealer groups. You’ll drive revenue and retention, navigate complex partner challenges, and collaborate with cross-functional teams to align partner strategies with Carwow’s marketplace goals. This role sits at the heart of growth in Get Your Car (New Market) and offers hands-on leadership plus direct account impact. You’ll travel to dealer partners and shape partnerships with a data-driven voice.

Pay / Benefits

• Hybrid working
• Competitive salary
• Share options
• Vitality Private Healthcare + eyecare
• Life Assurance
• 28 days annual leave

Responsibilities

• Coach and develop a team of 3 Account Managers through 1-1s, call shadowing, and feedback to hit targets
• Support the team’s day-to-day activity and help prioritise dealer conversations
• Own the team’s revenue and retention performance, spotting risks and providing support
• Serve as the first escalation point for complex dealer challenges and at-risk accounts
• Onboard new Account Managers to become confident experts on product and brands
• Manage a portfolio of dealer groups, building deep brand knowledge and relationships
• Convert performance data into persuasive presentations showing value to dealers
• Drive revenue and retention in the portfolio, including upselling products and services
• Identify and implement more efficient ways of working using data, automation and AI tools
• Collaborate with Marketplace, OEM, Partner Operations and field teams to align partner strategies
• Share dealer insights to influence marketplace, product and commercial decisions

Key requirements

• Experience in a marketplace business with understanding of two-sided marketplace dynamics
• Proven track record in account management or partner success with revenue and retention results
• Strong data skills; comfortable with Excel or Google Sheets to coach and inform discussions
• Ability to build clear, persuasive slide decks and tell data-led stories to partners
• Comfort with using AI tools in daily work and a curiosity for automation
• Excellent communication and stakeholder management, including senior partners
• Ability to balance team leadership with managing a personal portfolio
• Consultative, creative problem solving and prioritisation of high-impact work
• Collaborative, fast-paced, adaptable to changing priorities
• Willingness to travel to visit dealer partners

• excellent communication
• collaborative team player
• proactive and results-driven
• data analysis in Excel or Google Sheets
• storytelling with data (presentations)
• use of AI tools in daily work

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