Technical Services Manager – Paddington

Overview

As Technical Services Manager, you ensure safe, efficient, and sustainable operation of a prestigious mixed-use estate. You will lead critical building services, collaborating with occupiers, service partners, and internal teams to drive operational excellence and occupier satisfaction. The role supports long-term asset performance through technical solutions, compliance, and data reporting. You’ll influence major improvements and sustainability initiatives, shaping the estate experience and standards.

Responsibilities

• Organise and attend monthly contractor meetings and oversee service providers
• Monitor plant/system performance via Building Management System and perform random operation checks
• Audit and review contractor reports, proposals, and switching schedules for electrical shutdowns
• Conduct regular inspections of plant, equipment, and related areas; manage maintenance and inspections to ensure compliance
• Ensure all statutory inspections and risk assessments are up to date; maintain required e-logbooks and logs (fire, access, HV-LV, water treatment)
• Provide day-to-day technical support to Building Management and occupiers; support Permit to Work and method statements
• Review Licence to Alter applications and assess occupier drawings/specs for base-build impact
• Inspect fit-out works and ensure compliance with approvals; monitor progress via minutes and reports
• Manage maintenance programme audits, planned maintenance, and call-out reviews; ensure data accuracy in maintenance systems and asset records
• Prepare and manage engineering service charge budgets, procurements, and invoices
• Develop and manage energy conservation programs; analyse monitoring and targeting data and arrange energy audits
• Coordinate specialist consultants, review briefs, and manage external reports and actions
• Assist in contract documentation, tendering, and contractor mobilisation until project completion
• Keep leadership updated on new developments, emergencies, and issues affecting plant operation or occupier relations
• Hand over new buildings and public realm per guidelines and set up utility contracts as needed
• Ensure electronic security systems are operational and maintained per guidelines
• Maintain engineering standards aligned with board objectives and operations manuals
• Maintain base building asset register and update drawings/OMs accordingly
• Develop site-specific maintenance tasks and replacement programmes within budget
• Assist with creating service specifications, contracts, and tender documents
• Support with delivering a responsive, customer-focused occupier experience
• Communicate progress and issues to Estate Director, Client Services Director, and Building Management

Key requirements

• Experience delivering technical building services in commercial/mixed-use environments
• Proven leadership of engineering operations and maintenance programmes
• Budget management and financial awareness
• Experience managing third-party contractors and service providers
• Knowledge of building compliance, health and safety legislation, risk management, and statutory inspections
• Excellent communication and stakeholder relationship skills

• Ownership and accountability
• Customer-focused with occupier experience
• Collaborative and relationship-building
• Building Management System familiarity
• Compliance and statutory inspection knowledge
• Budget creation and control, procurement and contract processing

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