Senior Technical Customer Success Manager (Veza)

Overview

In this role you drive end-to-end success for a defined portfolio, aligning executive stakeholders and delivering measurable value. You own outcomes, orchestrate cross-functional resources, and guide customers from deployment to durable operational reliance. You will cultivate executive relationships with CIOs and CISOs, influence renewal and expansion, and proactively mitigate risks. This position offers high-impact work at scale, partnering with a security-focused, enterprise-grade customer base. You will shape long-term customer value in a fast-moving, technology-driven environment.

Responsibilities

• Own the health, trajectory, and commercial posture for assigned customers and define success criteria
• Lead deployment-to-operational-relief path and orchestrate required resources
• Maintain executive engagement with CIOs, CISOs, and senior leaders through business reviews
• Align platform capabilities with strategic initiatives like security posture and regulatory readiness
• Create and govern multi-year success plans translating product value into business impact
• Own renewal posture, monitor adoption and value realization, and flag risks early
• Identify erosion signals, orchestrate cross-functional recovery actions, and protect long-term outcomes
• Collaborate with Account Executives and Solution Engineers across the lifecycle to drive retention and expansion
• Coordinate Sales, Professional Services, Support, Product, and partners to ensure execution momentum

Key requirements

• 8+ years managing complex enterprise customers in Identity Access Management (IAM)
• Background in Cybersecurity; experience with Identity Governance & Administration (IGA) preferred
• Proven ownership of large, multi-threaded accounts with executive visibility
• Track record of driving renewals, expansion, and long-term customer value
• Strong business/financial acumen linking adoption to ROI
• Executive-level communication and presence
• Comfort operating in ambiguous, high-stakes environments
• Experience supporting identity/security/governance or mission-critical enterprise platforms

• executive relationship management
• ownership and accountability
• clear communication
• Identity Access Management (IAM)
• Identity Governance & Administration (IGA)
• Privileged Access Management

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