Client Director – Telecoms

Overview

As Client Director, you lead 1–2 global strategic accounts in the Telcos sector, acting as the trusted advisor and executive sponsor. You will shape multi-year growth plans, coordinate cross-functional teams, and drive revenue through renewals, upsell, and new use cases. You collaborate with stakeholders across Pre-Sales, Customer Success, Sales Specialists, and Marketing to orchestrate value-based solutions. This role offers high impact through cross-border programs and executive-level engagement to deliver measurable outcomes.

Pay / Benefits

• Flexible Working
• 25 days holiday plus bank holidays (option to buy up to 5 days)
• Pension, Life Assurance, Share Save Scheme
• Green Car Scheme
• Cycle Scheme
• Special Time Off

Responsibilities

• Executive sponsorship and single-point contact for 1–2 global strategic accounts in Telecoms
• Align internal resources to co-develop tailored solutions
• Build and maintain multi-year account plans with objectives and growth roadmap
• Develop trusted advisor relationships with senior client stakeholders and conduct strategic reviews
• Identify renewal, cross-sell, and upsell opportunities; lead contract negotiations in collaboration with Legal and Finance
• Lead expansion efforts within the client across new use cases, divisions, or geographies
• Collaborate with Pre-Sales and Technical teams to design measurable, value-based solutions
• Drive internal collaboration across Customer Success, Sales Specialists, Product, Delivery, and Operations
• Maintain accurate Salesforce forecasts and proactively flag risks and opportunities
• Champion customer needs internally and participate in executive briefings or advisory boards

Key requirements

• Deep Telecoms expertise and experience selling to Telecommunications organisations
• Strategic cross-functional leadership and executive presence
• Solution selling and business case development
• Opportunity origination and deal shaping
• Cybersecurity services understanding
• Strong stakeholder management and negotiation skills
• Forecasting and pipeline management in Salesforce
• Customer advocacy and ability to align with client initiatives

• Inspiring leadership
• Visionary thinking
• Execution-oriented
• Salesforce (forecasting and pipeline management)
• Cybersecurity services understanding
• Solution selling and business case development

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