Manager, Design Consulting – AI Product & Experience Design

Overview

In this role you will lead AI-driven product and experience design engagements for Visa clients in Europe, shaping future-state AI-enabled journeys. You’ll work with cross-functional teams to translate business needs into compelling product concepts and proof-of-concept experiences. You’ll design conversational and agentic experiences, balancing automation with user control, while guiding clients from discovery through implementation. This is a hands-on, strategy-driven design consulting position that blends human-centered design with AI innovation to create meaningful customer value.

Responsibilities

• Lead client engagements to identify, prioritise and design AI-powered products, services and experiences from discovery to delivery
• Apply human-centred design, product strategy and service design methods to AI-enabled and traditional digital products
• Translate emerging technologies and insights into future-state product concepts
• Design conversational and AI-enabled experiences, including human-AI workflows and trust mechanisms
• Create journeys, blueprints, prototypes and artefacts to communicate and validate concepts
• Lead workshops and research activities to uncover user needs and align stakeholders
• Ensure responsible, accessible and trustworthy AI experiences aligned to governance considerations
• Present design recommendations to practitioners and senior executives
• Collaborate with multidisciplinary teams to develop desirable, feasible and viable solutions
• Provide design direction and quality oversight while shaping key deliverables and client outcomes
• Contribute to PxD’s AI consultancy offerings, methods and thought leadership

Key requirements

• 6+ years in product UX or related design disciplines with a Bachelor’s degree or equivalent experience
• Experience designing digital products and services including generative/conversational AI and AI copilots
• Experience leading complex, cross-functional projects with senior stakeholders
• Portfolio of AI product design work including AI-enabled, conversational or intelligent experiences
• Experience supporting AI opportunity discovery, product strategy or innovation programmes
• Experience facilitating workshops or innovation activities

• Curious, strategic and hands-on
• Strong communication, facilitation and storytelling
• Confident with clients and senior stakeholders
• Conversational AI, generative AI, AI copilots, agentic experiences
• AI opportunity discovery and product strategy
• Generative AI, large language models, prompting and evaluation

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