Operations Manager

Overview

As part of Deel’s Payroll Operations, you will optimize day-to-day workflows, drive automation, and partner with cross-functional teams to scale compliant, efficient processes. You will help reduce manual tasks, improve turnaround times, and support launches across markets. This role offers exposure to global fintech operations and the opportunity to impact how millions get paid and protected through scalable processes. You will work in a fast-paced, high-energy environment that values action, collaboration, and continuous improvement.

Pay / Benefits

• Stock grant opportunities
• Optional flexible working office membership, with IWG
• Total rewards programs
• Competitive pay (USD)
• Healthcare and benefits across multiple countries

Responsibilities

• Manage day-to-day operational workflows and identify efficiency improvements
• Support automation initiatives to reduce manual processes and improve accuracy and speed
• Partner with cross-functional teams to streamline tools and processes for internal teams and customers
• Ensure adherence to operational controls, compliance requirements, and risk management practices
• Contribute to fraud prevention and regulatory alignment efforts via strong operational standards
• Monitor operational performance metrics and escalate risks or gaps to leadership
• Drive customer-focused process improvements to enhance turnaround times and escalation handling
• Expand and improve self-service options to reduce dependency on manual support
• Implement regular feedback loops to capture insights and inform continuous improvement
• Coordinate operational readiness for new product or market launches with cross-functional stakeholders
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
• Track and report operational outcomes, providing insights and recommendations to leadership
• Execute operational projects and strategic initiatives in collaboration with senior leaders

Key requirements

• 5+ years in operations, preferably in fast-paced environments (Tech/FinTech start-up a plus)
• Experience managing and mentoring small to mid-sized teams
• Strong problem-solving and detail-oriented, solutions-minded
• KPI-driven with experience tracking/improving metrics
• Exposure to process automation and operational tooling
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred
• Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)
• Collaborative team player with high energy and bias for action

• high energy
• bias for action
• collaborative mindset
• process automation
• operational tooling
• SQL familiarity

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