Sr. Customer Experience Specialist

Overview

In this role you will support global client events and a targeted gifting strategy to strengthen relationships and brand presence. You’ll collaborate across Sales, Customer Success, and Creative to execute events and manage the gifting platform, driving cohesive experiences. The position thrives in a fast-paced environment with cross-functional coordination and a bias for experimentation. You’ll play a key part in elevating the customer journey and brand through well-run events and thoughtful gifts.

Pay / Benefits

• Private medical insurance
• Dental scheme
• Life cover
• Paid sabbatical after four years
• Paid parental leave
• Education subsidies

Responsibilities

• Support the execution of a global client event strategy for Sales and Customer Success
• Manage end-to-end event planning including venue, catering, signage, and logistics
• Coordinate on-site needs such as printing, giveaways, and signage
• Oversee Sendoso gifting campaigns and inventory management
• Support the Company Store as needed
• Model and promote the company values through behavior
• Contribute to various company initiatives and projects

Key requirements

• Bachelor’s degree
• 3+ years in marketing and events management
• Strong collaboration across diverse teams in dynamic environments
• High standards with ability to manage multiple projects and priorities
• Willingness to travel 1–3 times per year
• Excellent written and verbal communication
• Proficiency with Microsoft Office (Outlook, Word, Excel); ability to learn new systems
• Experience with automation software and project planning tools (preferred)
• Authorization to work in the United Kingdom without visa sponsorship

• team player
• detail-oriented
• deadline-driven
• Microsoft Office (Outlook, Word, Excel)
• automation software
• project planning tools

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