Service Design Lead

Overview

In this role, you will design and launch Microsoft-focused services at a global scale, shaping offerings that support growth acrossregions. You’ll establish governance and operational frameworks to enable scalable service innovation. You’ll partner with Product Management to turn strategy into market-ready solutions and work with cross-functional teams to ensure customer-centric delivery. Join a high-visibility team driving transformation in the Microsoft ecosystem and make a tangible impact on customer journeys.

Responsibilities

• Lead the design, development, and release of new Microsoft-focused services and solutions globally
• Establish governance, processes, and operational frameworks to enable scalable service innovation
• Partner with Product Management to translate strategic priorities into market-ready offerings
• Coordinate and influence regional and global stakeholders to achieve business outcomes
• Collaborate with Sales, Customer Success, Pre-Sales, and Delivery to ensure services meet market needs
• Drive consistency, quality, and continuous improvement across the Microsoft Centre of Excellence service portfolio

Key requirements

• Experience designing, launching, and evolving technology services, managed services, or professional services offerings
• Strong knowledge of the Microsoft ecosystem (Azure, Modern Work, Security, Data & AI, etc.)
• Ability to work across global, matrixed, distributed organizations
• Strong stakeholder management and influencing skills
• Understanding of cloud transformation, governance, and operational excellence
• Familiarity with Agile, Scrum, SAFe, or related methodologies

• Stakeholder management
• Influencing and alignment across diverse teams
• Cross-functional collaboration
• Microsoft ecosystem expertise (Azure, Modern Work, Security, Data & AI, Copilot, Digital Workplace)
• Cloud transformation knowledge
• Governance and operational excellence

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