Technical Solutions & Implementation Manager
About the Company
The client is a growing technology company developing software solutions for business customers operating in complex, data-driven environments.
The company’s platform helps organisations improve the way they manage information, processes, and day-to-day operations through technology, automation, and better use of data.
The client is looking for a Technical Solutions & Implementation Manager to support customers, develop technical delivery capabilities, and contribute to the continued growth of the business.
The Opportunity
This is an opportunity to take on a broad, technical customer-facing role within a growing technology business.In this role, you would help customers understand and adopt the platform while supporting the development of effective solutions and delivery processes.
The role combines technical problem-solving, customer engagement, implementation, commercial awareness, and team leadership.
The successful candidate will work closely with colleagues across commercial, customer, product, and technical functions, helping turn customer requirements into practical solutions.
The role will suit someone who enjoys variety, working with complex problems, engaging with senior stakeholders, and operating in an environment where there is plenty of opportunity to shape how things are done.
What You’ll Do
Customer Solutions & Implementation
- Work with customers to understand their objectives, processes, requirements, and challenges.
- Support the delivery and implementation of technology solutions.
- Help develop practical approaches to complex customer requirements.
- Coordinate activities across customers and internal teams to help drive successful outcomes.
- Support issue resolution and help ensure customer projects progress effectively.
- Take ownership of selected customer engagements and initiatives.
- Identify opportunities to improve the customer experience and delivery process.
Technical Solutions
- Translate business requirements into practical technical approaches.
- Work with data, systems, workflows, and integrations as required.
- Support technical discovery and solution design.
- Help investigate and resolve technical and operational challenges.
- Work with internal technical teams to ensure customer requirements are understood and appropriately addressed.
- Contribute to automation, analysis, configuration, and other technical initiatives where appropriate.
- Help develop and grow the Technical Solutions and Implementation capability.
- Lead, mentor, and support members of the team.
- Contribute to effective processes, planning, documentation, and ways of working.
- Help establish scalable approaches as the business grows.
- Support the development of team capabilities and responsibilities over time.
Cross-Functional Collaboration
- Work closely with commercial and customer-facing teams on opportunities and engagements.
- Support customer discussions, technical discovery, demonstrations, and solution conversations.
- Work with Product to communicate customer feedback and identify opportunities for improvement.
- Collaborate with Engineering and other technical teams on customer and strategic initiatives.
- Contribute to wider projects and priorities across the business.
Your background:
You are someone that combines technical capability, commercial awareness, customer focus, and leadership experience.
You might have the following background
- Experience working in a B2B SaaS or technology environment ideally energy trading SaaS or similar.
- Experience in technical solutions, implementation, professional services, customer success, technical account management, or a related area.
- Experience working directly with customers on complex requirements or technology projects.
- Experience leading, mentoring, or developing people, ideally at least 2+ years of leadership experience.
- Strong analytical and problem-solving skills.
- The ability to understand complex requirements and translate them into practical solutions.
- Strong communication skills and confidence working with a range of stakeholders.
- Experience working with data, systems, integrations, or technology-enabled business processes.
- A technical, quantitative, or analytical background, ideally a STEM degree.
- Strong organisational and project management skills.
- A commercially minded and pragmatic approach.The ability to work independently and take ownership in a fast-moving environment.
- Some experience with scripting, automation, or technical tools.
- Strong Excel and presentation skills.
- Fluency in English.
Why Join the Company?
This is an opportunity to join a growing technology business at an interesting stage of its development.
The successful candidate will have the opportunity to:
- Help shape a growing technical solutions and implementation function.
- Work directly with customers on complex business and technology challenges.
- Collaborate across commercial, product, customer, and technical teams.
- Influence how solutions are delivered and improved.
- Develop leadership responsibilities while remaining close to the technical work.
- Take significant ownership and have a visible impact as the organisation grows.
Right to Work
For applicants based in the UK, candidates must have the right to work in the UK
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