Senior Customer Ops Lead – AI and Automation

Big Motoring World is seeking a Senior Customer Operations Manager to shape how Sales, Finance and After Sales contact centre teams operate. You will lead day-to-day operations, introduce new technology and AI, and improve customer journeys while developing managers and using data to drive measurable improvements.

The role demands hands-on, commercially minded leadership and the ability to translate strategy into practical action for customers and colleagues across multiple sites.

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