Working Pattern – Hybrid 4 days per week on site
We are recruiting a Head of IT on behalf of a growing multi-site retail business undergoing significant technology transformation.
This is an opportunity to take ownership of the day-to-day IT function, leading a small team whilst ensuring technology continues to support stores, head office, warehouse operations and business-critical systems.
Reporting directly to the IT Director, you will play a key role in driving operational excellence, developing internal capability, managing suppliers and identifying opportunities to improve systems, processes and service delivery across the business.
This role would suit an experienced IT Manager looking for broader ownership, or an existing Head of IT who thrives in a fast-paced, agile environment.
Key Responsibilities
- Lead and develop the internal IT team.
- Oversee day-to-day IT operations and service delivery.
- Manage infrastructure, business systems and technology suppliers.
- Support and optimise the organisation’s ERP environment.
- Ensure business-critical systems remain secure, reliable and scalable.
- Drive continuous improvement across technology, processes and ways of working.
- Partner with stakeholders across the business to identify and deliver technology enhancements.
- Support the delivery of the wider IT roadmap and future technology initiatives.
Requirements
- Previous experience in a Head of IT, IT Manager, IT Operations Manager or similar leadership position.
- Experience within a retail, hospitality, leisure, distribution or other multi-site environment.
- Knowledge of Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms.
- Experience leading and developing small technology teams.
- Strong supplier and stakeholder management skills.
- Broad understanding of IT operations, infrastructure and service delivery.
- Strong communication skills with the ability to translate technical concepts into business outcomes.
- Microsoft 365 administration and optimisation.
- Cyber security and business continuity.
- Process improvement, automation and technology transformation initiatives.
What’s on Offer?
- Genuine ownership of the IT function.
- Opportunity to influence technology strategy and business systems.
- High level of autonomy and visibility within the business.
- Long-term career progression opportunities.
- Competitive salary and benefits package.
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