Senior Customer Resolution Manager – Housing Ombudsman Expert

Midland Heart is seeking an experienced Customer Resolution Manager to lead our Resolution Officers and Support Assistants, ensuring fair, timely and Code-compliant outcomes for tenants. You will liaise with the Housing Ombudsman Service from evidence requests to determinations and share learning across the organisation.

The role requires hands-on Housing Ombudsman case management experience, strong leadership, and a deep knowledge of the Complaint Handling Code and housing legislation.

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