Head of Customer Experience – Certification Services

Kiwa UK is seeking a Certification Manager to lead the Customer Experience function on a hybrid basis in Dunstable. You will drive performance, develop people and champion continuous improvement across the certification journey to enhance customer experience and efficiency.

You will oversee onboarding, quotations, contract reviews and ongoing certification support, manage escalations, audits and relationships with agents and partners to ensure compliant, high-quality service.

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