Technical Repairs Support Officer
Location: Ealing, W5 2HL (Full-time office based)
Hours: 35 hours per week, Monday to Friday
Pay Rate: £22.02 PAYE / £28.71 Umbrella
Contract: 3 months initially, with possible extension
Start Date: ASAP
We are currently recruiting for a Technical Repairs Support Officer to join a busy Housing Repairs team within a London Local Authority. This is an excellent opportunity for someone with housing repairs knowledge, strong customer service skills, and contact centre experience to play a key role in supporting residents and coordinating responsive repair services.
The role is based on site in Ealing and involves providing a technically informed service to residents reporting housing repairs, accurately diagnosing repair issues, and ensuring repairs are allocated to the appropriate contractors.
Key Responsibilities
- Diagnose and identify housing repair issues through effective questioning and technical knowledge.
- Raise, record and allocate repair jobs to relevant contractors and technical teams.
- Monitor repairs and contractor performance to ensure work is completed within agreed timescales.
- Manage work in progress and support repairs administration.
- Maintain accurate records using housing management, IT and telephony systems.
- Communicate effectively with residents, providing updates and clear explanations regarding repair issues and processes.
- Support complaint resolution and contribute to a high-quality customer experience.
- Carry out data reconciliation and maintain accurate service records.
Essential Requirements
- Housing repairs diagnostics experience
- Contact centre/customer contact experience
- Excellent customer service and communication skills
- Ability to explain technical information in a clear and straightforward manner
- Strong problem-solving skills and attention to detail
- Experience using IT systems to record and manage cases
- Ability to prioritise workload in a fast-paced environment
- Experience working within housing, repairs, property maintenance, local authority or contractor environments is highly desirable.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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