Senior Service Desk Engineer — VIP Incident Lead & Mentor

Zenzero in the UK is seeking a Senior Service Desk Engineer to own complex, VIP incidents and help elevate the wider Service Desk team. You’ll mentor peers, drive high-quality support, and ensure SLA/KPI targets are met with clear customer communication.

Join a fast-growing MSP with strong Microsoft expertise, security focus, and a collaborative culture across multiple offices. On-site role with opportunities to lead initiatives and improve service delivery.

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