Senior Customer Operations Leader — Transform & Deliver

Royal Mail in Maidstone is seeking a Lead Customer Operations Manager to lead and develop a team of Customer Operations Managers, delivering results across a balanced scorecard while driving transformational changes. You’ll coordinate resourcing, safety tasks and fleet management, and ensure timely, high-quality customer service.

You’ll engage external stakeholders, coach teams, partner with Trade Unions, and maintain a positive, inclusive work environment as Royal Mail moves from letters to

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