Senior Manager, Contact Centre Operations (Hybrid On-site)

The London Borough of Newham is seeking a proven operational leader to head its Corporate Contact Centre Operations. You will manage day-to-day operations, develop Team Leaders and frontline staff, drive performance and workforce planning, and use data to improve resident outcomes while aligning with Newham’s vision.

The role requires on-site attendance a minimum of 3 days per week, with a salary range (£56,058 – £59,298) per annum and a closing date of 11 October 2026.

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