Customer Experience Lead – Maternity FTC (Hybrid)

IDOX Group in Farnborough, UK, is hiring a Customer Support Manager on a maternity cover FTC, hybrid role within the Geospatial Division. You will oversee a support team, maintain SLAs, and ensure smooth onboarding for new prospects and ongoing customers.

You will back the Sales team, manage renewals and invoicing in Salesforce, handle contracts, and coordinate cross-functional communication to keep customers satisfied throughout their license period.

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