Senior Customer Resolution Lead – Housing Complaints

Niyaa People Ltd in Edgbaston, Birmingham, is seeking a Customer Resolution Manager to lead a dedicated complaints team within social housing. You will champion fair, timely outcomes, maintain Housing Ombudsman standards and act as a key liaison with regulators and senior stakeholders.

This permanent role offers hybrid working (3 days in the office, 2 days from home) and a salary of £55,000–£59,000. You will drive performance, develop the team and deliver service improvements benefiting tenants

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