The Fellows House, Curio Collection by Hilton, Cambridge invites applications for a Food & Beverage (F&B) Manager to oversee the F&B operations.
“Everyone can rise above their circumstances and achieve success if they are dedicated and passionate about what they do”. – Nelson Mandela
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our person-centred, dedicated and refined values. The brightest and best Cambridge has to offer.
The Person
You are a leader in our industry and in our community. We want your ideas; we want your passion and we want your vision. This role really has the potential for you to make something your own, creating and driving a Food and Beverage concept to be truly remarkable. You will be an approachable, active and engaging leader who knows what ‘works’. You will be able to adopt current trends in the marketplace and spot others before they occur. You will engender a sense of belonging in both your team and our guests and you will inspire your team to be as people centred, dedicated, and refined as you.
The Role
To oversee all Food and Beverage operations in the delivery of an excellent Guest experience and outstanding team performance, resulting in high level rankings across quality and performance metrics. You will evaluate and act on guest satisfaction influencers, setting departmental targets and objectives that promote the highest levels of Guest satisfaction and departmental results.
Key responsibilities
(This is not an exhaustive list of duties, and the role may be required to undertake other reasonable tasks as directed.)
Guest Experience
- Evaluate Guest satisfaction levels and monitor trends, with a focus to drive forward continuous improvement.
- Oversee the regular implementation of food and beverage menus and concept development across The Folio Bar & Kitchen, Sage of Cambridge and Room Service.
- Maintain good communication and working relationships across all hotel areas and with external customers and suppliers.
Commercial Performance
- Direct and oversee all hotel Food and Beverage operations, including but not limited to the Folio Bar & Kitchen, Sage of Cambridge, and Room Service Operations.
- Operate within departmental budgets through effective stock and cost controls and well-managed schedules; monitor profitability and take immediate corrective action when necessary.
- Set departmental targets and objectives, work schedules, budgets, policies and procedures.
- Actively drive growth by generating Sales and Marketing initiatives and leading their implementation.
People Management
- Monitor the appearance, standards and performance of the Food and Beverage team, with an emphasis on development, training and teamwork.
- Ensure team members maintain up-to-date knowledge of all food and beverage menus, hotel facilities and current offerings.
- Deliver practical, on-the-job training to the Food and Beverage team, including menu knowledge, service standards and departmental skills sessions.
- Ensure staffing levels appropriately cover business demands.
- Ensure ongoing training of the team across hotel general and mandatory subjects, as well as specific departmental skills.
- Develop and implement programmes which improve retention and job satisfaction.
- Ensure communication meetings are conducted and post-meeting minutes generated.
- Recruit, manage and develop the Food and Beverage team, selecting competent personnel.
- Contribute to succession planning within the hotel and company.
- Build consensus and negotiate mutually beneficial solutions to problems.
Compliance & Standards
- Ensure team members comply with hotel security, fire regulations, food hygiene and all health and safety legislation.
- Deliver the product to expected Brand standards and manage the quality assurance process.
- Ensure the department adheres to hotel policies and procedures.
- Ensure the department partakes in wider hotel initiatives, including Environmental and Community projects.
- Ensure competence and efficient delivery of the Hilton Honours loyalty programme and ensure full compliance.
- Undertake special duties or work outside the normal daily/weekly routine, but within the overall scope of the role, at the request of the General Manager.
Core requirements:
- Proficient numeracy and literacy skills.
- 3 years’ previous experience in a senior management role within a restaurant or hotel.
- Proven ability to plan menus, manage stock and costs effectively, and create budgets.
- In-depth knowledge of UK Food Hygiene and Health & Safety Laws.
- Demonstrable experience delivering hands-on training or coaching to a team in a hospitality or food and beverage environment.
- Sales and Marketing aptitude.
Cultured
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as $35.
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning & development opportunities
In exchange for your efforts and dedication, we offer a fantastic place to work, an opportunity to help shape our hotel’s continued success and a comprehensive benefits package.
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