Customer Success Engineer: Tech-Savvy Support & Impact

Hightouch in London is seeking a Customer Success Engineer to help users realize value from the platform, answering questions via Intercom, Slack, phone, or email. The role blends reading API docs with practical SaaS tooling knowledge and a customer‑first mindset.

You’ll collaborate across Solutions Architects, Engineering, Marketing, and Operations, stay curious, own tasks, and drive smooth, scalable customer experiences while learning and teaching others.

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