The Support Technician will provide practical support to Technicians, Trainee Technicians and wider site teams in the restoration, drying, cleaning and investigation of buildings and contents affected by water, fire and other contaminants.
The role involves working both independently and as part of a team to ensure assigned work is completed safely, efficiently and to consistently high standards.
Key Responsibilities
- Assist with onsite surveys of buildings to identify areas affected by damage and report findings, including any issues that could affect the stabilisation or restoration of a property.
- Complete assigned restoration works on buildings and contents in accordance with agreed action plans and instructions from Technicians, Trainee Technicians or team leaders.
- Accurately record and report information from site, including photographs, videos, job records and other relevant documentation.
- Install drying equipment in properties affected by water damage.
- Assist with decontamination and preparation of buildings affected by water, mould or fire.
- Assist with the removal of affected building materials where required to support the restoration process.
- Maintain company vehicles in a clean and tidy condition and assist with regular checks of stocked products and equipment.
- Where required to drive company vehicles, ensure safe driving practices are followed and complete/report weekly vehicle checks.
- Uplift and remove affected materials or contents from site where approved, either for disposal or return to the plant for restoration.
- Safely pack and remove customer contents for restoration or storage.
- Undertake decontamination and cleaning of affected contents onsite or at the company’s plant.
- Maintain clean and tidy working environments, including company vehicles when used.
- Ensure all equipment removed from completed jobs is accurately recorded, checked and cleaned before being returned to the warehouse.
- Maintain safe working conditions at all times and report potential hazards or risks.
- Use the correct PPE for each job and follow company health and safety procedures.
- Maintain customer confidentiality and handle sensitive information appropriately.
- Conduct yourself professionally at all customer and work sites.
- Support other areas of the business when required, within the scope of the role.
- Contribute to the development and maintenance of processes that support the company’s services.
- Undertake formal and on-the-job training, including assessments, to support continued development.
Knowledge & Experience
The successful candidate should have:
- A good standard of education.
- Experience of customer communication and involvement.
- An understanding of the importance of confidentiality when dealing with customer information.
- An awareness of the importance of health and safety when working onsite.
Skills
- Excellent communication skills and professional telephone manner.
- Basic computer literacy.
- Full UK driving licence.
- Good practical and organisational skills.
- Ability to accurately record information and complete job documentation.
- Ability to follow instructions, procedures and agreed work plans.
Personal Qualities & Abilities
We are looking for someone who can demonstrate:
- Ability to work using their own initiative.
- Ability to work effectively as part of a team.
- Ability to work with a variety of customers.
- Ability to deal appropriately with confidential and sensitive information.
- A professional and respectful approach when working in customers’ properties.
- A positive attitude and willingness to motivate themselves and others.
- Flexibility to work hours required by the restoration industry.
- Willingness to undertake training and develop their skills.
- Strong commitment to health, safety and quality standards.
What the Role Requires
This is a hands-on, site-based role suited to someone who enjoys practical work, working with customers and being part of a team. The successful candidate will need to be comfortable working in environments affected by water, fire, mould and other contaminants, while following appropriate safety procedures and using PPE.
The role requires flexibility, attention to detail, professionalism and a willingness to learn and develop within the restoration industry.
Key Attributes
Practical | Reliable | Customer-focused | Team player | Safety-conscious | Professional | Flexible | Willing to learn
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