Assistant Property Operations CoordinatorBallyclare Head Office £25,420 – £27,500 per year | Full-Time | Permanent
Build Your Career in Property with Brackenwood
Are you highly organised, customer-focused, and looking for a career with real progression opportunities? At Brackenwood Estate & Letting Agents, we’re growing, and we’re looking for a motivated Property Operations Coordinator to join our Head Office team in Ballyclare. This is more than an administration role. You’ll become a key part of a busy and professional property team, gaining hands-on experience across residential lettings, property management, customer service, compliance, and property operations. Whether you’re already working in property or you’re an experienced administrator looking for a new challenge, this is an excellent opportunity to develop your career within one of Northern Ireland’s leading property businesses.
Why Join Brackenwood?
- Competitive salary of £25,420 – £27,500 (depending on experience)
- Full training and ongoing professional development
- Genuine career progression opportunities
- Exposure to all areas of property management and residential lettings
- Friendly and supportive team environment
- Employee wellbeing support
- Company pension scheme
- Modern office environment in Ballyclare
- Varied role where no two days are the same
About the Role
As a Property Operations Coordinator, you’ll help ensure the smooth day-to-day management of our property portfolio while delivering exceptional service to landlords, tenants, contractors, and prospective tenants. You’ll play an important role in keeping properties running efficiently, coordinating maintenance, supporting tenancy administration, arranging viewings, and helping deliver a first-class customer experience. This fast-paced position is ideal for someone who enjoys problem-solving, communicating with people, and managing multiple priorities.
Key Responsibilities
- Coordinate and support the day-to-day management of residential properties.
- Arrange and manage property viewings with prospective tenants.
- Prepare tenancy agreements and associated documentation.
- Process applications and assist with tenant referencing.
- Maintain accurate property, tenant, and landlord records.
- Respond professionally to telephone, email, and in-person enquiries.
- Coordinate maintenance requests and liaise with contractors, tenants, and landlords.
- Assist with routine property inspections and follow-up actions.
- Support tenancy renewals, rent reviews, and compliance administration.
- Ensure company records and documentation remain accurate and up to date.
- Deliver outstanding customer service and help build long-term client relationships.
What We’re Looking For
Essential Skills & Experience
- Previous experience in an administrative, customer service, office-based, or property-related role.
- Excellent organisational skills and strong attention to detail.
- Confident communication skills, both written and verbal.
- Professional telephone manner and customer-focused approach.
- Good IT skills, including Microsoft Office.
- Ability to prioritise workloads and manage several tasks simultaneously.
- Positive attitude, strong work ethic, and willingness to learn.
Desirable Experience
- Desirable Experience within property management, lettings, estate agency, or housing.
- Knowledge of tenancy administration and property compliance.
- Experience using property management software.
- Understanding of the residential lettings sector.
A Career with Opportunity
At Brackenwood, we invest in our people. We’re looking for someone who wants to grow with us, develop new skills, and build a long-term career within the property industry. If you’re proactive, professional, and passionate about delivering excellent service, we’d love to hear from you.
Job Type: Full-Time, Permanent Salary: £25,420 – £27,500 per year Location: Ballyclare Head Office (In Person) Pay: £25,420.00-£27,500.00 per year Work Location: In person
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