Service Desk Specialist: Complex IT Support & Customer Care

North Lanarkshire Council in Motherwell is seeking a proactive Service Desk Officer to join our Service Desk. You will escalate and resolve incidents, support colleagues across the organisation, and ensure high standards of customer service while keeping essential services running.

You will work in a hybrid model from Civic Square with a shift pattern and occasional out-of-hours standby. Bring ICT qualifications and strong problem-solving skills to the role.

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