Amano Student Support Manager
Location
Hebburn – NE31 2ES
Hours and work arrangement
Hours: 37.5 hours per week
Schedule: Monday to Friday, between the hours of 9:00 AM – 5:00 PM with a 30-minute unpaid lunch break.
Proposed Start Date: TBC
Contract Type and Duration: Permanent Full Time
Work Arrangement: Initially, this role requires the individual to work on-site until they have gained confidence in managing the responsibilities, typically by the end of the probation period. After successfully completing the probation period, hybrid working options will be available with a minimum of 3 days working in the office.
Holiday Entitlement: 30 days holiday.
Salary: £26,225
Group History
The eQuality Solutions Group (eQS) vision is to make the world a more inclusive place by removing barriers to education, work and life. We have always been a ‘good business that does good, but we are on a journey to becoming ‘a great business, that does great things.’
We have grown from our North East base to now three locations also including Halifax and Tavistock, with over 70 employees and hundreds of expert consultants, who share our values.
Wecanoffertrusted and effective,off-the-shelf solutions, but we are also experts at creatingbespoke,and even personalised,solutions where needed.
Our group of sister companies share a passion for supporting inclusivity and neurodiversity with personalised learning solutions. eQS includes Invate, an assistive technology (AT) equipment and software provider; e-Quality Learning, a one-to-one AT training provider; Learning Labs, a specialist e-learning software house; Amano, a non-medical help provider; and EGS, a cognitive disability diagnostic assessment provider.
eQS is not just a business, our work leaves a societal legacy by positively impacting people’s lives. This is something everyone in our talented team truly cares about and we are driven by our passion to be a great business that does great things.
Our Values
Image description: A light green graphic with the title eQS Our Group Values. All five group values are featured on the graphic. They are:
Purpose – Recommit each day to shaping a better future.Integrity – Be real. Take ownership in your role.Equity – Embrace diversity and cultivate inclusivity in all spaces.Pride – Care about our work and respect each other as individuals.Courage – Dare to be different, together.
The Role
Amano Technologies is committed to promoting inclusivity, independence, and academic success through high-quality, student-centred support services.
As part of the Amano Technologies Head Office Support Team, you will play a key role in supporting Amano consultants who work directly with disabled students and learners across a range of educational settings. This role focuses on providing professional guidance, supervision, and operational support to consultants, ensuring that students receive effective, compliant, and high-quality assistance in line with Disabled Students’ Allowance (DSA) and other funded learning support frameworks. You will also contribute to the development of Amano’s systems, procedures, and professional standards.
What you’ll be doing
To meet the increasing demand for our high-quality support we are looking for a Student Support Coordinator to join our vibrant and friendly team at Amano. The successful candidate will act as a central point of support for Amano consultants, students, and external stakeholders, helping to ensure smooth service delivery and positive outcomes for learners.
Joining a team of seven the successful applicant will be someone who enjoys working with people, as well as having a genuine passion for making a difference in education.
Customer and Consultant Support
- Provide effective advice, guidance, and supervision to Amano consultants supporting disabled students and learners.
- Deliver support through face-to-face, telephone, and remote methods as appropriate.
- Ensure consultants are working in line with Amano standards, quality frameworks, and audit requirements.
- Guide consultants in assessing student needs and developing appropriate Individual Support Plans.
Student & Stakeholder Communication
- Communicate professionally and promptly with DSA stakeholders, including assessors and education institution student support services.
- Engage effectively with students, learners, and occasionally family members to support academic progress and success.
- Monitor student engagement with support and follow up where necessary.
- Appropriately assess when referrals or signposting to other services are required.
Administration & Quality Assurance
- Provide clear guidance to consultants on how DSA and other learning support funding operates.
- Ensure accurate and timely administration and record-keeping in line with Amano policies and procedures.
- Complete Amano administration tasks promptly and accurately.
- Maintain complete and up-to-date personnel records.
- Safeguarding & Professional Standards
- Follow Amano safeguarding, health and safety, lone working, and professional and personal boundaries policies at all times.
Collaboration and Continuous Improvement
- Contribute to the efficient running of the head office support team.
- Work collaboratively with colleagues to enhance the efficiency and effectiveness of operations.
- Support the development and continuous improvement of Amano’s innovative systems and procedures.
Who We’re Looking For
The successful candidate will have strong communication skills with an excellent telephone manner, and capability in general IT. They will also demonstrate a keen eye for detail and accuracy in data entry, along with the ability to manage multiple tasks effectively and meet deadlines in a structured manner.
If you have a positive, enthusiastic attitude, a passion for making a difference, and a desire to create a real impact in the lives of disabled people, we’d love to hear from you!
Key Competencies
Effective Communication – Clearly and professionally communicate, ensuring transparency, active listening, and mutual understanding.
Adaptability – Stay flexible and solution-oriented, adjusting to changing priorities and challenges.
Attention to Detail – Ensure accuracy and quality in all tasks, identifying inconsistencies and striving for excellence.
Collaboration – Work effectively as part of a team, valuing diverse perspectives and contributing to shared goals.
Continuous Improvement – Take initiative to enhance processes, embrace innovation, and seek growth opportunities.
Accountability – Take ownership of responsibilities, manage time effectively, and uphold high standards of integrity.
Induction
The Group believes its employees are its greatest asset and we believe that a thorough induction process is a vital component of our commitment to training and developing our people.
The Groups aim is to support and develop employees in their role so that they feel confident to undertake the responsibilities placed upon them and can therefore ultimately contribute to the success of the Group.
Most importantly, an individual induction programme, relevant to the specific role, is prepared for each person by their Line Manager. The Line Manager will give support and supervision during the induction.
A written record will be made to identify the components of the induction and that these have been achieved by the inductee.
Diversity and Inclusion
We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed. We actively encourage applications from individuals of all backgrounds, including disabled and neurodiverse candidates, including all ages, those from underrepresented communities, and people with diverse experiences and perspectives. We recognise that talent comes in many forms, and we are dedicated to providing a supportive and accessible recruitment process, ensuring fair opportunities for all. If you require any adjustments or accommodations during the application process, please let us know—we are here to support you.
Join us in creating a workplace that champions equity, inclusion, and meaningful impact.
Closing Date
Friday 16th October 2026
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