IT Service Desk Analyst — Hybrid Work & Training

NWL is seeking a Service Desk Analyst who will act as the single point of contact for IT incidents and requests. You will deliver outstanding customer service, own issues, and keep customers informed of progress, with a proactive approach to resolution.

You will start on-site at our Pity Me, Durham office for the first six months, then operate on a hybrid basis with ~3 days in the office and 2 days at home. DBS check is required prior to employment.

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