Cloud-Focused Service Desk Analyst — Second Line

Rygor Group is seeking a customer service-focused Second Line Service Desk Analyst to join our IT team. You will provide day-to-day first- and second-line technical support across the business, helping resolve incidents and service requests while developing the Service Desk’s cloud capability.

The role emphasizes Microsoft 365 troubleshooting, Entra ID, Intune devices, and IT security controls, with responsibilities spanning logging, prioritising and documenting resolutions to improve first-time

#J-18808-Ljbffr…