Application Operations Engineer – 15528

Salary: £To be confirmed on application (our client has asked for this not to be advertised).

Location: Birmingham – Five days per week on site. Participation in an on-call rota is required. On-call allowance is provided.

Contracting Authority: Government Client

PERM ROLE

Clearance: Applicants must hold or be prepared to undergo DV prior to starting the role. Client will sponsor.

Essential Requirements

• Experience in an IT support environment, ideally at 2nd Line Support level. Strong 1st Line candidates with relevant experience may also be considered.
• Strong troubleshooting and incident resolution skills, dealing with issues escalated from the Service Desk.
• Ability to diagnose issues, resolve where possible, and elevate complex incidents to senior engineers when required.
• Experience supporting business-critical applications and services.
• Good knowledge of the technologies and tools listed in the job description (the hiring manager confirmed these are the core technical requirements).

Candidate Profile

• Strong customer service and end-user support focus.
• Confident communicator who can engage effectively with users experiencing technical issues.
• Able to work in a highly secure IT environment.
• Willingness to learn organisation-specific applications, infrastructure and processes.
• Comfortable working independently and taking ownership of support tickets through to resolution.

Key Skills

• Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
• Ability to understand business logic, technical tools and be an analytic thinker.
• An understanding of application backup, restores and the Application Disaster Recovery (DR) process.

Experience

• Previous experience of Incident and Service Request resolution using Service Management Tools.
• An appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting.
• Experience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications.

Desirables

• Broad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting.
• Previous experience of working in a 2nd Line Application Support role.
• ITIL v3/4 – Foundation.

Our dedicated team would be pleased to discuss in more detail how we may be able to help

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