1st/2nd Line IT Support Engineer – Troubleshooting Pro

Company: Proactive Appointments
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Job Description:

Proactive Appointments in the United Kingdom is seeking a reliable 1st/2nd Line IT Support Engineer to join their support function. You will handle calls, diagnose hardware/software issues, and ensure clear information is captured for effective escalation.

The role requires practical IT support experience, good communication skills, and the ability to work across different environments. Distribution or retail exposure is a plus, and the team values practical problem solving.

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Posted: October 11th, 2026