Customer Service Adviser

Customer Service Advisor

Location: Waterlooville

Hours: Monday to Friday, 8:30am – 4:30pm

Salary: £12.71

About the Role

We are looking for a Customer Service Advisor to join our friendly team. This is a varied role where you will be the first point of contact for customers, providing exceptional service and support over the telephone and through written correspondence.

Key Responsibilities

• Answer inbound customer calls and emails and respond to enquiries professionally and efficiently.
• Provide support and guidance to customers, ensuring a positive experience.
• Accurately update customer records and maintain detailed notes on internal systems.
• Resolve customer queries at first point of contact wherever possible.
• Escalate complex issues to the appropriate department when required.
• Process correspondence and complete associated administrative tasks.

Skills and Experience

• Previous customer service or administrative experience.
• Confident and professional telephone manner.
• Excellent communication and listening skills.
• Ability to build rapport with a wide range of customers.
• Strong attention to detail and accuracy.
• Good IT skills, including experience using databases and Microsoft Office applications.
• Ability to manage workload effectively in a busy environment.

Personal Attributes

• Friendly and approachable.
• Reliable and dependable.
• Calm under pressure.
• Team player with a positive attitude.
• Committed to delivering outstanding customer service.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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