Front of House Service Advisor
Pay & Benefits
- Salary: £27,000 – £35,000 basic per annum + end-of-year bonus scheme
- Hours: Monday to Friday, 8:30 AM – 5:30 PM (NO WEEKEND WORK!)
- Perks: 22 days holiday + bank holidays, smart pension scheme, staff discounts on car servicing & parts, free secure on-site parking
- Environment: Enjoyable, family-like, and highly supportive team culture with 4 to 5 busy mechanics running efficiently
About Us
Established in 2002, we are a highly respected, independent workshop based in the Sevenoaks area. Specialising in complete vehicle care—from DVSA Class 4 MOTs to main-dealer level diagnostics,we pride ourselves on modern facilities, zero corporate fluff, and keeping our team happy. If you want a stable, rewarding role where your front-of-house and administrative skills are truly valued, this is the perfect place to build your career.
Role Overview
We are seeking a proactive Receptionist / Bookkeeper / Accounts Administrator to serve as the heart of our busy garage operations. You will manage customer care, handle daily Xero bookkeeping, coordinate workshop diaries for 4-5 mechanics, and maintain seamless administrative operations under pressure.
Key Responsibilities
- Front-of-House & Customer Care: Deliver exceptional service face-to-face, over the phone, and via email with a friendly, professional approach.
- Workshop & Diary Management: Schedule jobs, manage digital/paper diaries for mechanics, and generate accurate job cards.
- Parts & Invoicing: Order vehicle parts via phone, calculate costs, raise customer sales invoices, and process payments.
- Estimates: Prepare job estimates and liaise directly with vehicle owners regarding additional work needed.
- Bookkeeping & Accounts: Manage general accounts on Xero, including VAT returns, bank reconciliations, and payroll processing.
- System Integration: Input purchase and sales invoices accurately from internal garage software into Xero.
Requirements
- Experience: Background in front-of-house reception, customer service, and general office administration.
- Accounts Proficiency: Working knowledge of Xero software, bank reconciliations, and VAT returns (garage software experience is a plus!).
- Skills: Strong telephone manner, excellent organizational skills, and ability to multitask in a fast-paced environment.
Location & Commute
- Base: Sevenoaks (Riverhead area) with free secure on-site parking.
- Road Links: Conveniently accessible via the A21, A25, and M25.
- Commutable From: Sevenoaks, Tonbridge, Tunbridge Wells, Hildenborough, Kemsing, Brasted, and Sundridge.
Please note: We only advertise half of our active jobs. Get in touch today for a quick chat, as we may have other great opportunities in the local area tailored to you.
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