Customer Care & Resolution Specialist (Utilities)

Marston Holdings Limited is seeking a Customer Contact Agent to join a team handling overdue accounts for utility clients. You will engage with customers, resolve issues, and negotiate repayments while upholding service standards. The role is based on-site in Rochdale with standard full-time hours.

The ideal candidate demonstrates calm under pressure, strong communication, and solid MS Office skills, contributing to positive outcomes for clients and the company.

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