Customer Service Assistant

Allstaff Office Division are delighted to bring to the market the role of Cash Office / Customer Services Agent, based in Renfrew. This permanent, full-time opportunity combines cash office responsibilities with customer service and general administration. The position would suit an organised, reliable individual with excellent attention to detail, strong communication skills and a customer-focused approach.

Key Responsibilities

• Manage daily cash office activities, ensuring transactions are handled accurately and securely.
• Count and reconcile substantial cash amounts, using both manual methods and automated counting equipment.
• Maintain accurate customer and payment records, including updates to customer accounts.
• Recognise potentially fraudulent currency where required.
• Prepare banking documentation and arrange cash for collection.
• Carry out end-of-shift reconciliations and ensure cash is stored securely until collection.
• Deliver a professional and helpful service when assisting customers.

Customer Services Duties

• Serve as a main point of contact for customers, handling incoming and outgoing telephone calls professionally.
• Respond to enquiries and manage complaints in a courteous and effective manner.
• Keep customer and order information accurate and up to date.
• Undertake general administrative tasks to support daily operations.
• Build a sound understanding of products and stock to assist customers and support the ordering process.

About You

• Previous experience in customer service and/or a cash office environment would be advantageous.
• Strong communication and active listening skills.
• A high level of accuracy and attention to detail.
• A proactive attitude and a commitment to providing excellent customer service.
• The ability to work effectively both independently and within a team.
• Competence in Microsoft Outlook and email communication (essential).
• No formal qualification or minimum number of years of experience is required. Relevant practical experience will be considered.

Working Hours

Full-time: 35 hours per week; Working pattern: Tuesday to Saturday; Standard hours: 8:30am – 5:00pm (45 min unpaid break); Friday cash office cover: 8:00am – 4:30pm (45 minute unpaid break); Saturday cash office cover: 8:00am – 12:00pm Flexibility is required to meet business needs and provide cover within the team.

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