Location: Remote, with occasional travel for 1:1s and team meetings
Working Days: 3 days per wee (one working day must be a Monday) 23.25 hours per week
We are looking for an experienced and people-focused Operations Manager to lead and develop a high-performing team.
This is a fantastic opportunity for an experienced leader who enjoys bringing people together, using data to drive performance and creating an environment where colleagues can thrive.
You will play a key role in ensuring your team delivers an outstanding experience for every learner, while supporting operational performance, commercial growth and continuous development for your team.
Key Responsibilities:
- Leading, motivating and developing a high-performing team
- Complete regular 1:1 review meetings, annual appraisals, and provide continuous support, coaching and mentoring to drive continued success and achievement of key performance metrics
- Exceed targets against budgets and predicted QAR through motivating colleagues to succeed, maintaining funded learner occupancy and using data to inform decision making
- Provide regular and accurate data insights and updates including, learner occupancy, past planned end learners, and forecasting of upcoming starts
- Ensure all quality processes are adhered to, with regular collaboration with Quality colleagues to ensure the compliant, and timely achievement of learners
- Plan, co-ordinate, and review the learning activities associated with learners in the workplace, monitoring in monthly handovers with assessors
- Provide forward-thinking and innovative solutions to nurture client relationships, drive positive employer satisfaction and ensure engagement encompasses the entire learner journey and supports achievement of qualifications and further growth
- Facilitate and lead regular communication meetings both remotely and in person, to share best practice and provide business updates
- Collaborate with Knovia Shared Services People Team to discuss any challenges, concerns, training or recruitment needs to continue to deliver an award-winning service
- Regular review own CPD and maintain or update knowledge of the subject/professional area and co-operate in any development activities required to effectively carry out the duties of the post and to participate in review and development schemes
- Drive own continued success, personal development and improvement, by planning and attending regular monthly 1-2-1’s with your manager and completing annual personal development plans and participating in regular training and CPD activities
- Proactively promote and comply with safeguarding procedures, including the welfare of children and vulnerable adults you may come into contact with and commitment to the child protection policy
What We’re Looking For:
- Proven success in leading and developing high‑performing teams
- Strong track record of accountability for individual and team results
- Experience in achieving own targets and deadlines without close supervision
- Experience driving commercial partnerships and supporting business growth
- Ability to manage deadlines, objectives, and operational targets effectively
- Data‑driven decision maker with strong analytical capability
- Identify performance concerns and development needs of colleagues and support as required to improve performance and achieve desired results
- Excellent people management, coaching, and leadership skills
- Self-motivated with strong attention to detail and ability to prioritise and plan work effectively to meet deadlines and work to a high standard
- Commercially aware with strong business development skills
- Knowledge of apprenticeship sector, funding bodies, awarding organisations and Ofsted
- Confident and able to develop and grow positive relationships with employers, funding & awarding bodies, and consultants and nurture professional networks for business growth
- Outstanding interpersonal and communication abilities
- Willingness to travel for meetings and in‑person 1:1s
.20 days annual leave (increasing with length of service plus bank holidays)
. 3 days off for Christmas closure
. Birthday day off, as a gift from us to you following 1 year service
. CPD and internal development opportunities
. Supportive and collaborative work environment.
. Contribution to the development of the future dental workforce.
The Knovia Group is committed to safeguarding, protecting and promoting the welfare of learners, children, young people and vulnerable adults. Safeguarding is everyone’s responsibility.
We expect all colleagues to share this commitment and to contribute to a culture where people feel safe, respected and able to achieve their potential. As part of our safer recruitment processes, appropriate pre-employment checks, including DBS, right to work, reference and social media checks where required, will be undertaken.
We’re a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.
For more information please contact: talent@knovia.co.uk
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